运营及客户支持 Ops & CS (现场办公 on-site)

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运营及客户支持 Ops & CS (现场办公 on-site)

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data-loadable-begin="Hm6N8:EfLS5:z8NN7:qz-Pe:OP-5u" Click link below to apply job. 点击下方链接申请岗位。 data-loadable-end="Hm6N8:EfLS5:z8NN7:qz-Pe:OP-5u"

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职位要求 Job Requirements说明 Description

职位要求 Job Requirements说明 Description

中文 Chinese

任职要求

拥有丰富的加密货币和 Web3 技术知识。 熟悉使用英语、中文作为工作语言。 具备优秀的沟通能力与同理心，有团队合作意识和能力。

职责

回答客户关于加密货币和 Web3 技术的问题，及时处理客户的投诉和反馈，跟踪并解决问题

撰写帮助中心文章、活动方案

与技术团队协作，为客户提供准确和有效的解决方案

与团队在现场展会中提供客户支持

加分项

熟悉使用 Figma、Photoshop、Capcut(剪映)、Final Cut 或 Premiere Pro。

熟悉使用英文和中文，能使用第三外语更佳，如法语、西班牙语、葡萄牙语、日语、韩语等。

English

You are familiar with these

Possesses extensive knowledge of cryptocurrency and Web3 technologies.

Familiar with using English and Chinese as working languages.

Excellent communication skills and empathy, with a strong sense of teamwork and ability.

Responsibilities

Answer customer inquiries about cryptocurrency and Web3 technologies, promptly handle customer complaints and feedback, track and resolve issues.

Write help center articles and event plans.

Collaborate with the technical team to provide accurate and effective solutions for customers.

Provide on-site customer support at industry exhibitions.

Nice to have

Familiar with using Figma, Photoshop, Capcut, Final Cut or Premiere Pro.

Proficient in English and Chinese, and it is preferable to be able to use a third language, such as French, Spanish, Portuguese, Japanese, Korean, etc.

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