Technical Account Manager

Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech.

Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.

We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.

We’re a team of crypto-optimists, building the infrastructure needed to bring real, substantial economic flows onchain. We like to move fast and swing for the fences — join us!

Tempo is building the future of enterprise payments on-chain, and we need someone to own the success of our partners after they sign. As our Technical Account Manager, you’ll manage a book of enterprise customers as their primary point of contact—from onboarding and integration through launch and ongoing growth.

This is a founding role. You’ll build trusted relationships with your partners while defining the playbooks, processes, and feedback loops that turn early design partners into long-term anchors of our ecosystem.

What You’ll Do

Account Management

Own a portfolio of partners as their primary post-sales contact, accountable for relationship health, technical success, and ongoing engagement

Build deep knowledge of each partner’s use case, architecture, and business goals, translating them into clear account plans and success milestones

Lead regular check-ins and business reviews to track progress, address risks, and identify opportunities for deeper adoption alongside the Partnerships team

Onboarding & Technical Success

Own the handoff from GTM and guide partners through onboarding, integration, and production launch

Work with partner engineering teams to define integration scope, resolve blockers, and establish production readiness

Serve as the primary escalation point for technical and operational issues, coordinating with engineering and product and keeping partners informed through resolution

Provide ongoing technical guidance as partners scale their implementations and adopt new Tempo capabilities

Ecosystem & Scale

Develop repeatable playbooks for onboarding, account management, and integration support across enterprise and ecosystem segments

Establish account health metrics and success frameworks to proactively identify adoption gaps and partner risks

Act as the voice of your partners internally, translating feedback into actionable product, engineering, and documentation improvements

About You

Proven experience in technical account management, technical customer success, or a similar role at a blockchain, API-first, or fintech infrastructure company

Experience managing a book of partners or customers, carrying relationships from signed agreement through scaled production deployment

Strong technical fluency with APIs, integrations, and infrastructure; comfortable troubleshooting alongside developers and engineering teams

Comfortable working across business and technical stakeholders, connecting implementation details to business outcomes

High EQ and strong ownership; partners trust you as an extension of their team, and you follow through on commitments

Experience with payments, blockchain infrastructure, or validator operations is a strong plus

Attributes

Scrappy and hands-on—you’ll dig into a complex integration without being asked

Proactive and anticipatory; you identify risks before they become partner problems

Organized and dependable, balancing priorities across a growing portfolio

Clear communicator who translates technical complexity into business value

Energized by ambiguity and the pace of an early-stage company

Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stablecoins